Shipping Policy & Returns
Orders over $250 - If your billing address is different from your shipping address we will require a copy of the credit card and your driver’s license, to be faxed to 831-439-2010. If we do not receive this before your order is ready to ship we will either hold your order or send it to the billing address.
All packages ship discretely in plain packaging to prevent theft during transit.
MOST domestic (U.S.) orders are shipped within 3-4 business day of receipt.
Some products are shipped directly from the manufacturer. If your order doesn't arrive complete, please wait a day or two before calling, as part of it may have been shipped from a separate location.
We try our best to get same day orders processed if the order arrives in time for processing. However, when selecting Next Day, 2nd Day or 3 Day shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to receive the order, process the payment, pick your order from the warehouse, properly pack it in a box, label it and get it ready for shipping.
Although most orders are processed and shipped the same day or the next day, it may take longer if we are temporarily out of stock on certain items. If an item in your order is out of stock, we will try to contact you as soon as possible. We will tell you when the item will be available and give you the choice of waiting until the item becomes available to ship, removing the item from your order, or having your order shipped in two separate shipments. We will do everything we can to ensure that you receive your order as soon as possible.
UPS - United Parcel Service
UPS picks up and delivers packages from Monday thru Friday, except for holidays. If you place an order on Friday afternoon, your order will not be processed until the following Monday. UPS cannot deliver to a P.O. box; you will have to use USPS, please contact us. If you choose 2nd Day Air service, your order will arrive 2 business days after the order has been fulfilled. We will send you a tracking number as soon as your order has been shipped. If you'd like to track your package, you can log onto the UPS website at www.ups.com. UPS will send tracking information to you via email. On the day that your order is scheduled for delivery, you can leave a note on the door instructing the driver to leave the package without obtaining a signature. Please note that this does depend on the delivery driver.
Large & heavy products will require freight service. If this is the case with your order, we will find the most economical means of getting it to you. Shipping costs will vary according to size, weight, and distance. If necessary, we will contact you to discuss freight shipping options.
Please keep in mind that shipping costs are automatically calculated based on weight, distance, and the type of service you specify. However, costs may vary slightly from this original calculation, depending on your order, as some items are oversized and cost more to ship. In rare cases, this may mean a second, additional shipping charge added to your credit card. We will adjust your shipping costs accordingly when we process your order.
Our shipping policies and prices are subject to change without notice.
From time to time we have "Free Shipping" promotions. These promotions are intended for customers within the 48 contiguous states. Anyone ordering from outside those states may be subject to shipping charges. When this happens we will do our best to keep your costs low and satisfaction high.
To place an order by phone:
Call 1-330-920-6040 to place your order with our friendly customer service representatives.
To place an order by e-mail:
To place an order by mail:
1109 South Water St. Kent, OH 44240
If anything in your order arrives damaged immediately notify the shipper and file a claim. After filing a claim with the shipper please contact us for a replacement shipment. Remember any damage caused in shipping is almost always the fault of the shipper and not eHydroponics. We will assist you with the process if needed.